For Sales Outside the United States
~ Please contact us by email: artemis@artemisimports.com or phone: 650-814-6977 for shipping rates.
For Shipping within the United States
~ Unless otherwise stated, shipping rates are 10% of total plus $2.00 handling fee.
- Please allow 1 to 2 weeks for delivery. Overnight is available.
- Prices are subject to change without notice.
Returns Policy
- 15 Day Return Policy
- We will gladly accept returns on unaltered clothing and accessories with a credit or refund of the item. (Shipping fees are non-refundable.)
- If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- Return the item in its original condition with its original receipt. Return it within 15 days of the day it was shipped to you. (It cannot be altered or damaged in any way.)
- We highly recommend insuring the package you send. You are responsible for the merchandise until it reaches our company.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping
For Sales Outside the United States
~ Please contact us by email: artemis@artemisimports.com or phone: 650-814-6977 for shipping rates.
For Shipping within the United States
~ Unless otherwise stated, shipping rates are 10% of total plus $2.00 handling fee. Please allow 1 to 2 weeks for delivery.
- Overnight is available.
- Prices are subject to change without notice.
- We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
- Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- All sales are final on sale and clearance items.
Thanks for shopping with Artemis Imports!